Q. Whats the best time of the day to see the whales?
A. There isn't really a best time of the day to see the whales. They are resident to our area and tend to be very consistent as they need to surface to re-oxygenate after 40-50minute dives.
Q. Does the weather affect the viewing of the whales?
A. Yes, our operation can be affected by the weather. At times the weather can be very changable along the Kaikoura coast.
Q. What happens if the weather is not suitable on the day of the flight?
A. We are happy to re-schedule your flight if the weather isn't suitable for flying. Our pilots keep a close eye on the weather and are able to give passengers a good idea of the conditions and whethor or not it will affect the viewing of the whales.
Q. Will it be cold in the helicopter?
A. No, our modern fleet of helicopters are equipped with heaters.
Q. Do I get a refund if I don't get to see a whale?
A. Unfortuanately we do not have a refund policy, this is due to the high running costs of our helicopters. Our pilots will do their very best to find you whales and are sucessful 98% of the time, but on rare occasions whales are no found.
Q. How many passengers can fly in your helicopters?
A. 2, 3 or 4 passengers. We are able to fly small children under the age of 3 on a lap, free of charge. Possibly also an older child which is small at the pilots discretion.
Q. Do you have an age limit on children travelling in the helicopter?
A. No, we can carry children of any age.
Q. Do you carry people with disibilities?
A. Yes, we are able to fly elderly people as well as people with disibilities, also we fly a lot of people that may suffer from sea-sickness on the boats.
Q. Is there anywhere else in New Zealand I can see whales?
A. Kaikoura is the only place in New Zealand with a population of resident whales.
Q. Do you sell gift vouchers?
A. Yes we do!! We are able to take payment over the phone and post the voucher to you if required.
Q. What payment options do you have?
A. We take CASH, EFTPOS and most major credit cards.
